Refund and Returns Policy

Refund & Replacement Policy

At Brosc, we are committed to delivering quality products and a smooth shopping experience. Please review our policy carefully to understand how refunds, replacements, cancellations, and pricing are handled.

 

Wrong Item Delivered

If you receive an incorrect product, please follow the steps below:

Step 1:
Raise a replacement request within 3 days of delivery by emailing us at support@brosc.in or contacting us via WhatsApp (official number as displayed on our website).
Please share:

  • Clear images of the product received

  • Your Order ID

Step 2:
Allow us up to 48 working hours to review and verify your request.

Step 3:
Once approved, we will arrange a reverse pickup through our courier partner.

Step 4:
If reverse pickup is unavailable at your location, our team will guide you through an alternative solution.

Step 5:
After the incorrect product is collected, we will ship the correct replacement (subject to stock availability). If replacement is not available, a refund will be processed.

 

Damaged Item Received

If your product arrives damaged, please follow the same process:

Step 1:
Report the issue within 3 days of delivery at support@brosc.in or via WhatsApp, along with:

  • Clear images showing the damage

  • Your Order ID

Step 2:
Our team will review your request within 48 working hours.

Step 3:
Once approved, we will arrange a reverse pickup of the damaged product.

Step 4:
If reverse pickup is not serviceable at your address, we will assist with an alternative resolution.

Step 5:
After pickup, we will issue a replacement (subject to availability) or process a refund.

 

Cases Where Return or Replacement Is Not Applicable

We will not be able to accept returns or replacements in the following cases:

  • Products that have been opened, used, or altered

  • Missing original packaging (mono cartons, labels, seals, etc.)

  • Requests raised after 3 days from the date of delivery

  • Products marked as non-returnable or final sale (if applicable)

Order Cancellation

Orders can be cancelled only before they are processed or dispatched.
Once an order has been processed, cancellation is not possible.

To request a cancellation, please contact us immediately at support@brosc.in.

 

Shipping Charges

We offer free shipping on orders above a minimum cart value, which may change from time to time and will be displayed at checkout.
Shipping charges (if applicable) shown during checkout are final.
We may also offer Cash on Delivery (COD) on select locations.

 

Pricing Information

We strive to ensure that all product and pricing information on our website is accurate. However, errors may occur occasionally.

  • Product prices are confirmed only once an order is placed.

  • In case of incorrect pricing or product information, Brosc reserves the right to cancel or decline the order before dispatch.

  • If payment has already been processed and the order is cancelled, the full amount will be refunded to the original payment method.

  • Prices, offers, and product availability are subject to change without prior notice.

  • Promotional offers, discounts, and coupon codes may be limited to specific products or categories and may not be applicable site-wide.

Contact Us

For any questions regarding refunds, replacements, or cancellations, please contact us at:

Email: support@brosc.in
Website: https://brosc.in